The grace period for return requests is 30 days. If a request is submitted after 30 days, we cannot honor a return and accept the product.
All Approved returns are subject to 20% restocking fees. Custom Configurations, Colors, and Modifications to standard products are not eligible for cancellations, refunds or changes once the work order has began.
Please email Sales@tkxperformance.com for any return, exchange and refund requests.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
*Downloadable software products
* Customized Components
* Special Order Components
* Used Parts
To complete your return, we require a receipt or proof of purchase.
To return any products, we require you to contact us directly to allow us to identify the issue.
Contact us directly at email@example.com, be sure to include the following; copy of invoice, clear photos and detailed description of the issue.
Do not ship your purchased product without an RMA number.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is approved to be returned more than 30 days after delivery under special circumstances.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, sale items are refunded on a case by case basis. Please contact TKX Performance sales for more information.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to: 130 Railroad St, Huntington Station, NY 11746.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.